Frequently Asked Questions

Yes. Each time you place an order, you will receive an e-mail response with your order number.
You can check on your order at any time by accessing your Account Information.
Go to your Account Information page by click on My Orders. Look for your order number. If you order has shipped, the tracking information will be available on the right side of your screen.
Only incorrectly shipped, damaged or defective items may be returned or replaced by Imagination Branding. All other sales are final. See Return Policy.
Lead times vary by product, quantity and location. If you need product earlier than is specified in the item details, click here to contact Pat Buff.
Orders will be accepted with a valid Kuehne + Nagel purchase order number or credit card. If you require a pro-forma invoice to obtain your purchase order, please select Send an Invoice at checkout. An invoice will be generated for you. If you require our VAT number or banking information for wire payments, please contact Dan Sargent (dan@imaginationbranding.com)
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